Refund policy

Return Merchandise POLICY

To return a defective or non-defective product that you purchased from GTS, Inc., please submit an online Return Merchandise Authorization (RMA) request. Please use the following link to enter your product information:

https://www.gtspower.com/rma/bc-returns

Once completed, your online form will be forwarded to Customer Service for processing. You should receive instructions within 1 business day on how to process your return.

• RMA expires if not used within 30 days to return items listed.
• Batteries deemed within warranty will be replaced free of charge to the customer. There are no restocking fees. No proration applies. See warranty for details.
  
• The return window varies by product but average 365 days (1 year). See individual product warranty for details.
• GTS accepts exchanges or returns for new and slightly used products.
• Non-GTS batteries or out-of-warranty batteries will be recycled. If you wish to have non-GTS or out-of-warranty batteries returned, your UPS or FedEx account number will need to be included.
• If 75% or more of the batteries returned are found to NOT BE DEFECTIVE, then we will charge return freight back to you, the customer.
• Please note: NO RMAs will be processed through the phone or e-mail. All RMAs need to go through the above link. 
• Product will be returned by mail.
• Refund processing time is 7 business days.

 

For more information, please contact GTS Customer Service at CRM@GTSPower.com